Greetings, witches, wizards, and esteemed muggles!
At Wizard World Shop, we want your magical merchandise to bring you as much joy as a well-brewed potion. However, we understand that sometimes items need to be returned or exchanged—perhaps a wand chooses a different wizard, or a robe doesn’t fit quite right. Our Returns & Exchanges policy is designed to be as straightforward as a first-year charm, ensuring your satisfaction is always our priority.
Return & Exchange Timeframe
You have 15 days from the date you receive your order to request a return or exchange. This gives you ample time to inspect your magical items and ensure they meet your expectations.
Conditions for Returns & Exchanges
To be eligible for a return or exchange, your item must be:
Mischief Managed Note: We inspect all returned items with the scrutiny of a Hogwarts professor. Items that show signs of wear, damage, or magical tampering cannot be accepted for return.
How to Initiate a Return or Exchange
Follow these simple steps to begin your return or exchange process:
Step 1: Contact Our Customer Service Team
Send an owl (or email) to our magical customer service team at [email protected] within 15 days of receiving your order. Use the template below to ensure we have all the necessary information to assist you quickly.
Subject: Return/Exchange Request – Order #[Your Order Number]
Dear Wizard World Shop Team,
I would like to request a [return/exchange] for my recent order.
Order Number: [Your Order Number]
Date of Purchase: [Date You Placed Order]
Item(s) to Return/Exchange: [Product Name(s)]
Reason for Return/Exchange: [Please provide details]
Preferred Resolution: [Refund/Exchange for Specific Item]
I confirm that the item(s) is/are unused and in original condition with all packaging and tags.
Thank you for your assistance!
Magically yours,
[Your Full Name]Step 2: Wait for Instructions
Our team will respond faster than you can say “Accio” with return instructions and a shipping address. Please do not send items back without our authorization, as they might get lost in the Department of Mysteries!
Step 3: Ship Your Return
Once authorized, package your item securely and ship it to the address provided. We recommend using a trackable shipping service and purchasing shipping insurance, as we cannot guarantee we’ll receive items lost in transit.
Please Note: Return shipping costs are the responsibility of the customer, unless the return is due to our error (such as sending the wrong item or a defective product).
Refund Processing
Once we receive and inspect your return:
Please note that depending on your payment provider, it may take additional time for the refund to appear in your account—sometimes as quickly as a Golden Snitch, other times requiring the patience of a Hogwarts professor.
Exchanges
For exchanges of the same value, we’ll process your request once we receive the returned item. If the exchange item costs more, we’ll provide instructions for paying the difference. If it costs less, we’ll refund the difference.
Non-Returnable Items
Certain magical items cannot be returned for hygiene and safety reasons, much like certain potion ingredients once used:
Damaged or Defective Items
If your item arrives damaged or defective (perhaps it’s been hexed!), please contact us immediately at [email protected] with photos of the damage and your order number. We’ll send a replacement faster than a phoenix can deliver a message, with no return shipping required.
International Returns: For our global wizarding community (excluding parts of Asia and remote locations where our magic hasn’t reached), international returns follow the same process. However, customers are responsible for any customs fees or international shipping costs associated with the return.
Thank you for choosing Wizard World Shop for your magical needs!
Mischief Managed! ⚡
The Wizard World Shop Team